Refund and Cancellation Policy

Website Inquiries

The website does not directly accept project payments.

Submitting a project inquiry does not create a purchase, reserve production time, or guarantee acceptance.

Pricing and payment instructions are provided separately through a quote, proposal, invoice, or service agreement.

Payment and Project Start

Project pricing is provided through a separate quote, proposal, invoice, or service agreement after your inquiry is reviewed.

Projects under $1,000 generally require full payment before production begins.

Projects from $1,000 to $2,499 generally require a 50% initial payment, with the remaining 50% due before final delivery.

Projects of $2,500 or more may use milestone payments, generally 50% to begin, 25% at the first full draft, and 25% before final delivery.

The exact payment schedule for your project will be stated in your proposal or service agreement.

Production does not begin until the agreement is signed and the first required payment has cleared. Final downloadable or watermark-free files are not released until the account is paid in full.

Approved third-party expenses, additional work, and out-of-scope requests may be billed separately.

Project-Specific Terms

Every custom project may have different requirements.

The signed service agreement, approved proposal, or invoice may include additional terms concerning:

• Deposit requirements
• Payment schedules
• Production start dates
• Cancellation
• Refunds
• Revisions
• Client delays
• Third-party costs
• Final delivery

If a project agreement conflicts with this general policy, the project agreement controls.

Deposits and Initial Payments

Deposits and initial payments reserve production time and allow planning and creative work to begin.

Unless otherwise stated in writing, deposits become nonrefundable once work begins.

Work may include:

• Research
• Discovery
• Concept development
• Creative direction
• Script development
• Story planning
• Character development
• Visual testing
• Image or scene generation
• Voice development
• Editing
• Production setup
• Purchasing or reserving third-party assets

Cancellation Before Work Begins

A client may request cancellation before work begins.

Any available refund will be determined after deducting:

• Nonrefundable processing fees
• Approved third-party charges
• Licensed assets already purchased
• Other costs already incurred for the project

The cancellation is not effective until confirmed in writing.

Cancellation After Work Begins

Because custom video and creative services are produced for an individual client, payments are generally nonrefundable after work begins unless the project agreement states otherwise.

If a project is cancelled after production begins, the client remains responsible for completed work, reserved time, approved expenses, and any amount required by the agreement.

Client access to unfinished drafts or working files is not automatically included after cancellation.

Completed and Delivered Work

Completed custom digital services cannot be returned like physical goods.

Refunds are generally unavailable after:

• Final approval
• Final delivery
• Download or transfer of final files
• Publication or use of the content
• Completion of the agreed service

Concerns about a deliverable should be raised within the review period stated in the project agreement.

Revisions

Included revisions are limited to the number and type stated in the project agreement.

A refund will not be issued because a client:

• Changes direction after approval
• Changes the offer or product
• Requests a different concept
• Changes the intended audience
• Changes branding
• Requests additional deliverables
• Requests work outside the original scope
• Dislikes an approved creative direction after production

Additional or out-of-scope work may be quoted separately.

Client Delays

Clients are responsible for providing materials, approvals, and feedback by the requested deadlines.

Client delays may result in:

• Schedule changes
• Loss of reserved production time
• A restart fee
• A new delivery estimate
• Project closure after extended inactivity

Payments are not refundable because of delays caused by missing client information, materials, approvals, or feedback.

Third-Party Expenses

Approved expenses for music, voices, stock assets, software, generation credits, contractors, rush services, or other third-party services may be nonrefundable.

These costs may remain due even if the client later cancels.

Platform Rejection or Performance

Refunds are not issued solely because:

• A platform rejects or limits content
• An advertisement is not approved
• Platform rules change
• A video receives fewer views than expected
• The content does not produce expected sales, leads, or engagement
• The client changes its marketing plan

No specific business or platform result is guaranteed.

Digital Products

Books, templates, guides, audio materials, downloads, and other digital products may have separate refund terms displayed at the point of sale.

Because digital products can be accessed or downloaded immediately, they may be nonrefundable after access or delivery except where required by law.

Chargebacks

Clients should contact us before initiating a chargeback so that the matter can be reviewed.

Filing a chargeback does not cancel contractual obligations or automatically establish eligibility for a refund.

Questions or Requests

Refund and cancellation requests must be submitted in writing and include:

• Client name
• Project name
• Invoice or agreement reference
• Reason for the request
• Requested resolution